Nov 052007
5/5

Creative Labs’ brand new ZEN player is stylish, functional and packs quite a punch for such a small player. It offers real competition to Apple’s much hyped new iPod Nano — and with a bigger, better screen and more features it’s certainly one to consider as an alternative.

ZEN_ProductShot_SideRight ZEN_Product_wif_hand2

Creative Zen: a feature-rich media player that offers phenomenal all-round multimedia performance in an incredibly compact package.

Review Summary

Product Reviewed: Creative Zen 4GB

Also Available: Creative Zen 8GB, Creative Zen 16GB

Feature Rating
Music 9/10
Video 9/10
Navigation/Controls 8/10
Features 9/10
Software (PC) 7/10
Ease of use 8/10
Overall 9/10 — Highly Recommended


First Impressions

This is a very attractive little player!

The first thing that strikes you about it is its small size… when Creative say credit card sized they really mean it. It’s light too, and certainly won’t be a burden to carry around all day.

The front surface of the player is a stylish glossy black, the back a beautiful matt-black featuring the ribbed concentric circles that are the hallmark of the Zen range. Build quality is good: the player feels sturdy and well made — although the glossy finish is prone to picking up fingerprints and scratches. A case to protect your player’s good-looks would be a wise investment. I tested the clear acrylic case and the leather case and found both to be excellent — thought the clear acrylic case with it’s circular clip was my favourite.

ZEN_KeyChain

The clear acrylic case with key-fob — shows off your Zen while keeping it protected

The controls are located to the right of the large 2.5 inch display and incorporate a four-way navigation pad, a central selector button, a play/pause button, a programmable shortcut button, a menu button and a back button.

Some reviewers have complained about slow startup times — with the Zen taking around 30 seconds to boot up, but I upgraded the firmware on my Zen and it boots up from cold in less than 5 seconds… which is more than adequate. What’s more, if your player’s been used recently you’ll find that it starts up practically instantly.

Navigation and controls

Navigation is pretty intuitive, and the menu system is fully configurable… so if you don’t like the way things are ordered you can change it to suit.

The button functions are fairly obvious, although the centre select button doesn’t play/pause tracks as you might expect. Instead it drills down to show bigger album-art pictures and the track’s “star” rating. There’s a separate pause play button on the bottom right of the player’s face. It’s a bit strange at first, but you get used to it quickly.

Music

The Zen is, at its heart, a portable music player, and it’s no surprise that it performs the function admirably. It synchronises effortlessly with your Windows media player library, or supports drag and drop if you prefer to copy your music files over manually.

The quality of playback through the included Creative earphones is excellent, though I suspect it could be even better if you were to invest in a quality set of earphones or headphones. The player renders all of the subtle nuances of the tracks without any distortion and delivers a truly enjoyable listening experience.

The included Bass Boost and fully customisable equalizer means that you can tailor the Zen’s output to your particular taste.

Playback options are legion — the player supports playback by playlists, album, artist, genre, all tracks and a “DJ” feature. The later offer access to a random “album of the day” option, random play all, and a selection of auto-generated playlists featuring the most popular, rarely heard, highly rated or yet-to-be-rated tracks. You can, of course, choose from various play modes — like normal, repeat track, repeat all, shuffle and shuffle repeat.

Basically it has everything you could want and more besides.

The superb screen displays a host of information about the track that’s currently playing, including album art, and lets you drill down to see more info if needed.

There’s also a handy bookmark feature that allows you to store up to 10 bookmarks that let you instantly return to the desired point in any track — a boon for audio-book lovers!

Video

In a player this small I thought the video option was going to be just a gimmick. I was very, very wrong. With its outstanding 320×240 pixel screen supporting 16.7 million vivid colours the Zen delivers a video experience that really has to be seen to be believed in such a tiny device. Far from being a gimmick for viewing the occasional music video or downloaded podcast and impressing your peers, the Zen’s video feature is great for watching recorded TV shows on the road. You can even watch full length feature films on it.

To test it I put The Incredibles and Gladiator onto mine. They’re perfectly watchable. I was amazed!

Photos

Here again the superb display of the Zen comes into its own. Photos are sharp, clear and vivid, and are simple to transfer to the player using the supplied creative software or by simply dragging and dropping.

You can also set up slideshows using the supplied software for later viewing on your player, and can even use your favourite photo as your player’s background wallpaper. No more thumb-marked photos in the wallet — simply download your favourite photos to your player and away you go!

FM Radio

What can I say — it’s an FM radio that allows you to set up to 32 preset stations. It uses the headphone wire as the FM antenna, and reception quality obviously depends on your location and the signal strength, but it’s a great feature — one that’s lacking in many alternative players.

Voice Recorder

For me this is an essential feature for recording interviews. It works very well, and by programming it in as the “shortcut” option I have instant access to the voice recorder no matter what the player is doing at the time. No navigating through the menus — one click and I’m recording. Outstanding!

The microphone is sensitive enough to pick up a normal conversation, and the resulting file can be easily listened to on the player or transferred to the PC for archiving or future use.

Again a simple and very useful feature that’s absent from some of the competition.

SD Card Slot

The SD card slot is another boon — offering unlimited media storage. Take as many feature films, TV shows, photos or music files as you like with you on SD cards, and simply plug them into your Zen when you want to use them.

The only quibble is that the current firmware doesn’t integrate the SD Card content into the main media library — so you have to access it through the Media Card option in the main menu. No biggie — but it is something that Creative may want to address in a future firmware update.

Summary

The Zen is a remarkably accomplished media player in a very attractive, small, lightweight package. This player certainly gives the new iPod a run for its money, and for me it represents a better investment. I’d highly recommend it to anyone looking for a stylish, small, feature packed media player. Buy one, you won’t be disappointed.

Rated 5/5 on Nov 5 2007
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14 Responses to “Creative ZEN media player review”

  1. Calvin says:

    SD Card issue Update — I’ve just heard from Creative, and the issue re. the SD Card content not being integrated into the player’s media library is currently being looked into, and they say it will be addressed in an upcoming firmware update.

  2. Jer says:

    Great review. Aided my decision to purchase.

    I’ve always been a big fan of Creative, and given the new Zen media player I just aquired (for a mere €50!), I will continue to be.

    A question though, regarding the SD card: I’m about to buy an 8GB card to expand memory, but on the packaging it does note that it doesn’t work on ALL appliances. Would you say the new Zen is quite versatille when it comes to this? Is it a fair bet that whatever card I DO get will work?

  3. Calvin says:

    Hi Jer,

    Glad you liked the review. Any chance you’ll share where you managed to get hold of a Zen for €50? List price for the entry level 4GB version I reviewed is €149.

    As for the SD card question, the Zen is a very new piece of kit — it was only released in September this year, I think — so I’d be very surprised to find it has any difficulty reading the new high capacity SD cards. That said, I haven’t tried it.

    If you do try it with the high capacity card please post a comment here to let us know how you get on.

    Cheers,

    Calvin!

  4. Jaz says:

    Hi

    I got a Zen recentlyand was kind of dissapointed by the lack of SD card support and their new firmware isn’t a very good improvement. Do you know if they are going to release a firmware update that provides seamless use of SD card and flash memory?

    Thanks,

    Jaz

  5. Calvin says:

    Hi Jaz,
    Sorry, don’t have any more info re. the Zen firmware and the SD card integration. If I find out I’ll certainly post an update here.
    Cheers,
    Calvin!

  6. Chris says:

    Hi, any update on this? I’m bidding on a zen right now (or will just buy one, they are so well priced really). But… I would love to think the SD integration problem will be fixed in a firmware update. Especially as they seem to intend to carry on this line with the recent release of the 16 and 36gb players.

  7. Gav says:

    I bought one of these last night and transferred all of my media onto it only to find… there’s no rewind button.

    The up, right and bottom buttons on the four way navigation pad work fine, however the left button does not.

    It doesn’t even feel like you can press it in… this is quite annoying as I can’t rewind movies or go through my music or radio stations in reverse order. Is this meant to be like this or have I got a dodge product and should get a replacement?

  8. Calvin says:

    Hi Gav,

    Thanks for your comment.

    Sounds like you’ve got a dud — send it back for a replacement.

    Cheers,

    Calvin!

  9. adam says:

    Im about to buy the 16gb version for 169.99$ is it a good invesment or should i wait and get something else

  10. Calvin says:

    Hi Adam,

    Thanks for the comment.

    I’ve been very happy with the Zen — it’s packed with features that I find useful. But your preferences may vary. I’d advise taking a look at all of the alternatives within your budget and making a decision based on what makes sense for you.

    The Zen is a very capable little media player that certainly doesn’t disappoint of the performance front… but again, it’s horses for courses, so take a good look at the alternatives before taking the plunge.

    Best of luck.

    Cheers,

    Calvin!

  11. Max says:

    I recently bought the 16Gb model.

    This player is great. I am a big fan of creative products. I also have a 2GB Muvo model that I’ve bought three year ago and still works fine.

    I tested the player with a SanDisk Ultra II 4GB SDHC card and it worked fine.

    Any updates regarding the SD Integration support with the media library? This feature would be great for those who have a large music collection.

    Cheers,
    Max

  12. nik says:

    I bought a 16gb ZEN Creative works well ,only issue is it seems that i’m not the only one with this prob is that sd cards are not compatiable, this seems a bit strange to me as other products similar to the ZEN do not have this problem if i had known about this design/program fault i would have bought another product. Poor show by creative. if this problem is solved (i will not hold my breath) please let us all know ta.

  13. Calvin says:

    Hi Nik,

    Thanks for stopping by and commenting here. Sounds a bit odd that you’re having trouble getting the Zen to read SD cards. I’ve used up to 4GB cards in mine without any problems, and believe others have had success with higher capacity cards.

    The main issue I’ve highlighted and others have also commented on is that content on the SD card isn’t integrated with the main media library, making accessing the content more awkward.

    If you’re having issues getting your Zen to work with SD cards at all, that sounds like a fault and you should get on to Creative under your warranty.

    Hope this helps.

    Cheers,

    Calvin!

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